Last week, Nintendo surprised fans of Animal Crossing by releasing the first mobile version of the franchise earlier than expected. However, Animal Crossing: Pocket Camp has been plagued with server problems, which meant that players are unable to load the game properly. 

"The issue is still occurring intermittently but please be aware that we are investigating it and will resolve it as soon as possible," Nintendo's message reads. "Thank you to those users who have contacted us or left feedback regarding this issue."

Nintendo was quick to respond to the problem by acknowledging it and issuing an apology, sent to players via an in-game message. Nintendo mentioned in their statement that high traffic caused their servers to fail. They have promised to offer 20 Leaf Tickets, in-game currency, to all players who log into the game within the next month. 

Check out Nintendo’s full message below via Eurogamer:

Animal Crossing: Pocket Camp is the first mobile game of the franchise. You take the role of camp manager where you can personalize your own campsite by crafting materials. Hopefully, Nintendo will be able to fix the issue soon so we can all return to our campsites and play the day away. The game is available to download for free on iOS and Android smartphones. 

Sources: IGN, Eurogamer